Balance of Lifestyle and Success

We can’t be successful without having balance. Our core value, Balance of Lifestyle and Success, recognizes that work-life balance is an important element of a healthy work environment. We want to limit stress in the workplace and ensure our employees’ mental health is optimized so that we can bring our best self to work every day, and home again at the end of the day.

At NRI, we believe in a comfortable facility culture, where all are respected and celebrated.  We take turns at tuning the dial on the music in the warehouse. You’ll find dogs in the offices. While we work hard, we like to play hard, too. We strive to accommodate flexible schedules so that our team members can catch that school concert or make those important appointments easy to get to. Our teams pitch in when times are tough, and they are expected to take some time for themselves when the storm passes. NRI ensures that all employees are able to thrive in and outside of work.

NRI employees can often be found surfing before work, hiking after work, and hitting the wonderful camping spots Canada and the U.S. have to offer on the weekends. We stress the idea of recharging. We seek harmony. Every employee, every human being is unique – we expect our team to be present both personally and professionally; find their happiness and live a life free of fear.

Want to learn more about NRI’s Core Values? Click here.

Quality and Accountability in All Actions

Our third core value is “Quality and Accountability in All Actions”. NRI is known as a consultative 3PL because we want to see all brands succeed and will step outside the norm to help them in that quest.

We enjoy working with both emerging as well as established brands, and enjoy providing a level of guidance that allows these brands to succeed. We have a dedicated Accounts & Planning team that provides our clients with further insights and strategies to help them grow successfully.

We ask ourselves, “what can we do to meet all our clients needs as accurately and efficiently as possible?”. Our Client Services department works tirelessly to ensure our clients’ needs are met – often times stopping at nothing to ensure last minute requests are fulfilled. We strive to work with all of our clients on understanding their needs, as well as ensuring we provide the best quality service possible.

While things certainly looked different this year (our warehouse is full of colorful masks and face shields!), we have remained true to our values and our goal of delivering success to our clients and partners.

Want to learn more about NRI’s Core Values? Click here.

Disciplined and Committed Focus on Results

One of our core values is “Disciplined and Committed Focus on Results”. At NRI we work diligently with our partners to understand their needs and execute on our promises.

Our solutions-focused, client-first approach means that we are constantly in touch with our clients and partners in order to build the most effective plans. Being in the middle of the holiday season, we’re seeing the fruits of our labor. Over 6 months ago we began planning for the holiday rush. While this year was even more unpredictable with the added challenges COVID-19 brought us all, we still drove hard to build the best possible plans for operational success. We dove deep with our clients into their forecasted volumes and promotion events (like all those great Black Friday deals you got!) and created plans around space, labor, and transportation needs. We reviewed our staffing plans and hired numerous new, full-time employees to help us through the holiday season, and continue building their careers with us in the new year. Our transportation partners are a huge part of our success and we wanted to ensure they fully appreciated our clients’ volumes. They too are having significant challenges with the COVID related impacts to logistics, so we were certain to engage in even deeper planning than usual with them so they could adjust their schedules and capacity.

With the combination of peak season as well as new challenges 2020 brought, we have still managed warehouse production over 400% of our normal volume. This is not an easy feat given that, at times, 30%+ of the planned necessary workforce was unavailable to work for health and safety reasons – key concerns to us at NRI. We’re working hard to deliver scalable solutions and complex logistics, not only through the holiday, but the rest of the year.

Want to learn more about NRI’s Core Values? Click here.